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Shipping Information
Shipping and handling charges are a flat rate of $5.95* for all orders using Standard Shipping and FREE for orders over $49* within the continental 48 U.S. only, excluding Hawaii, Alaska, Virgin Islands & Puerto Rico.*Note: Some (very few) heavier/larger items include an additional handling fee and are indicated by the truck icon along with specific handling charges stated on the item's info page and at checkout.LuckyVitamin.com offers a Same Day Shipping guarantee on most in-stock items ordered Monday - Friday by 1pm EST (excluding national holidays). Item eligibility can change depending on the day of the week, time of day, and product availability, so please check each item&s availability at the time of order. Only orders placed directly though LuckyVitamin.com qualify for Same Day Shipping.LuckyVitamin.com processes orders 7 days a week. We will ship all of our orders using either FedEx, USPS or DHL. Standard delivery time is 2-8 business days depending on delivery location. For faster processing and delivery you can have your order shipped:Three-Day Expedited Shipping (Delivers In 3 Business Days)Two-Day Expedited Shipping (Delivers In 2 Business Days)One-Day Expedited Shipping (Delivers In 1 Business Day)*Additional fees apply for faster delivery methods. Orders must be placed by 1 PM EST for same day shipping. No Saturday or Sunday delivery.All packages are shipped with a verified FedEx, USPS or DHL tracking number for online tracking and delivery confirmation. Expedited orders placed after 1 PM (EST) may not process until the next business day. We strive to process all expedited orders placed before 1PM EST the same day provided adequate stock is available and the order successfully passes all necessary verification processes. Orders received over the weekend may not process for shipment until Monday. Shipping carriers may deliver your package on a Saturday and do not deliver on national holidays.Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.PLEASE NOTE:Packages less than 1 lb may ship via FexEx, USPS or DHL when our Standard Shipping method is chosen. In some instances, your order may ship in multiple shipments (due to product and warehouse availability) if standard shipping is selected. We may use either carrier for each shipment. If you have a PO Box, please provide your physical address as well as the PO Box, or choose Priority Mail shipping to ensure your package is deliverable.Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. International orders are also subject to additional charges. If ordering online, your charges will appear upon checkout. You will be notified of any fees that do not conform with our free and flat rate shipping policies. If you&d prefer to call Customer Service to place your Alaska, Hawaii, Puerto Rico or international order, a representative will gladly assist you: 1-888-635-0474.*Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.APO ADDRESSES:We must ship via USPS to all APO addresses. Shipping costs are based on package weight.INSURANCE FEES:There may be an additional charge to a high value package during transit. We will contact you if this is the case, and you may opt out of the insurance at your own risk and discretion.International Shipments
U.S. TERRITORIES & CANADALuckyVitamin.com currently ships domestically to the United States including Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. We also ship direct from our warehouse to Canada.Canadian orders are shipped via DHL Global Mail which can take approximately 1-3 weeks for delivery. Additional delivery options may be available for an increased cost. Orders to Canada can be shipped through DHL Global Mail to Canada. DHL Global Mail is delivered via Canadian Post (Max. 66 lbs.). As always customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you.OTHER INTERNATIONAL DESTINATIONSLuckyVitamin.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International Customers (outside of the U.S. and Canada).Please note that International Checkout places your order with LuckyVitamin.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.TO PLACE AN INTERNATIONAL ORDER:Select your items by shopping our site and put your items in the LuckyVitamin.com Shopping Cart.Choose the "International Checkout" button when you are ready to 'Checkout' (instead of 'Lucky Checkout' button) at the bottom of the shopping cart page.Your items will be transferred to International Checkout for processing.If you would like assistance placing your order, please contact International Checkout: .INTERNATIONAL CHECKOUT CUSTOMER SERVICE HOURS: 8AM-6PM PST:USA Phone +001.310.601.8196UK Phone +44.20.Australia Phone +61.Denmark Phone +45.369.50312Sweden Phone +46.Hong Kong Phone +852.Japan Phone +81.Finland Phone +358.(02)Brazil Phone +55.(11)Dominican Republic Phone +7Ireland Phone +01 443 3715Mexico Phone +55 New Zealand Phone +09 889 0408To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.phpTo learn more, view International Checkout's Customer Service and Terms & Conditions information at: http://www.internationalcheckout.com/cs.phpINTERNATIONAL SHIPPING QUESTIONS:
Which countries are eligible for international shipping?International shipping is currently available WORLDWIDE from LuckyVitamin.com. Our third party vendor, International Checkout, will ship to all countries around the world. For shipments within the United States, Canada and APO/FPO addresses, please visit our Domestic Shipping section.Can I check the status of my international order?To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php.Who should I contact about my International Checkout order questions?International Checkout will be happy to assist you with any questions regarding your order. All inquiries should be directed to International Checkout at: . You can also call them directly by dialing the appropriate number above.How much will it cost to ship my order to my country?All international shipments will be charged based on the weight and destination of their order. Our free shipping does not apply to international orders. Customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you. Customs policies vary widely fro you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from LuckyVitamin.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. If an item is returned to us due to a customs related issue, you will be billed a 20% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by LuckyVitamin.com to retrieve your package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.*Note: Certain items (very few) may not be available for international distribution due to manufacturer restrictions. International Checkout will be disabled when these items are in your cart and are indicated on the respective items detailed information page.Tax PolicyPennsylvania residents add 6% sales tax on all personal care products, aromatherapy, pet products, appliances and books.Shipping MethodsAll orders are shipped via FedEx, USPS or DHL whenever possible. If FedEx shipping is not available in your area, your package will be shipped automatically via standard USPS mail.Back Ordered ItemsOn rare occasions we may run out of stock of an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be backordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.Here at LuckyVitamin.com we have a great relationship with our suppliers, so we are usually able to get your products very quickly. If your backordered item(s) will arrive in a timely manner, we will delay your shipping so we can send your order in its entirety. If we can not have your item(s) soon after receipt of your order, we will ship your partial order and automatically ship the backordered item(s) as soon as they become available at no extra cost to you. In the event several items are backordered, you may receive several partial shipments.Order Status & TrackingAll orders shipped will be provided with an online tracking number for status and location tracking. You can always e-mail or call us if you'd like to verify your order's status.Damaged & Incorrect ItemsIf your item arrives damage or is incorrect, please notify us immediately via e-mail or telephone so we can resolve any problems to your satisfaction.Cold-Pack ServiceWe offer a free cold pack service to insure the quality and potency of certain temperature sensitive products. When you see the image below on an item's detail page, it indicates that item will ship with cold pack service and we recommend you choose an expedited shipping method.You may also opt to include cold-pack service with your order by purchasing a Cold-Pack. During the hotter months in order to insure the safety and integrity of certain heat sensitive products and prevent melting, deterioration or rancidity, it may require we pack product with freeze-paks.& We recommend purchasing the Cold-Pack service with your order. We may also choose not to ship the product if the weekend will delay final arrival. Based on the size and value of the order an additional $3.50 packaging and handling fee may be required.& If any delay or additional cost will incur we will contact you for approval.
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Contact Us
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LuckyVitamin.com 555 North Lane, Suite 6050 Conshohocken, PA 19428 USA
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