搜索常见问题（FAQ）
您可以通过2种方式中的任意一种搜索FAQ：
利用浏览器的查找功能（通常是Ctrl + F）来搜索与条件相符的单词或短语。例如，您可以通过搜索单词"tracking"来了解如何跟踪您的货件。
浏览下列主题和问题，然后点击您所需要的链接。
通用FedEx Ship Manager信息的常见问题
注册的常见问题
登录、用户识别码和密码的常见问题
安全交易的常见问题
国内和国际托运的常见问题
托运包裹的常见问题
FedEx Express
FedEx Ground的常见问题（仅限于美国和加拿大）
FedEx返回货件的常见问题（局限于美国）
FedEx Ship Manager的托运目的地有哪些？
国际文件的常见问题
托运默认信息的常见问题
提醒我输入参考信息选项的常见问题
Address Checker的常见问题
干冰、危险品、酒精和尺寸重量的常见问题
打印运单的常见问题
待托运货件的常见问题（仅限于美国和加拿大）
向FedEx提交包裹的常见问题
通讯簿的常见问题
通讯簿的常见问题
通讯簿小组的常见问题
追踪/历史的常见问题
追踪的常见问题
托运历史的常见问题
递送证明签名的常见问题
快速托运的常见问题
快速托运的常见问题
报告的常见问题
报告的常见问题
General Information about Passkey FAQs
Logging in to Passkey FAQs
Passkey Company Information FAQs
Passkey User FAQs
Passkey Department FAQs
Passkey Address Book FAQs
Passkey Admin Reports FAQs
通用FedEx Ship Manager信息的常见问题
注册的常见问题
下面是关于注册FedEx Ship Manager时一些常见问题的答案：
如何注册FedEx Ship Manager？
如何获得FedEx帐号？
如果您已拥有一个FedEx帐号，那么注册将是一个快速而方便的过程。填写fedex.com注册表并选择您的用户识别码和密码。如果您还没有FedEx帐号，请参考下列关于如何获取帐号的详细说明。
当您注册FedEx Ship Manager时，请务必使用与您的FedEx帐号相同的地址和邮编。如果您不想从那个地址托运货件，您可以在以后定制FedEx
Ship Manager时输入正确的托运地址。
申请一个FedEx帐号只比FedEx在线帐号注册稍微麻烦一点。（在线帐号注册并不适用于所有国家。有关详情，请联系当地的客户服务中心。）
提示：如果您已拥有一个帐号，但还不熟悉FedEx及其所提供的众多服务，那么您可以点击上的关于FedEx以便了解大概。
登录、用户识别码和密码的常见问题
下面是关于登录、用户识别码和密码的一些常见问题的答案：
如何使用记住我的用户识别码？
如果我忘记了密码该怎么办？
如何更改我的密码？
我是否可以更改My FedEx识别码？
一个FedEx帐号是否可以使用多个FedEx Ship Manager用户/用户识别码？
如何更新我的用户信息：帐号、地址或电话号码？
您可以让FedEx
Ship Manager保存自己的用户识别码，以免您每次登录时都要输入它。选择登录屏幕上的记住我的用户识别码选项。
点击位于FedEx
Ship Manager登录屏幕顶部的忘记了密码链接。您将被要求提供您的用户识别码，然后您将看到您的提示问题。一旦您回答了提示问题之后，您就可以要求将密码通过电子邮件发送给您，或者在线重设密码。
您只需要用当前的密码登录FedEx Ship
Manager，点击参数选择标签，然后点击位于屏幕底部的进入我的档案按钮。更改您的密码，确认您的新密码，然后点击“保存/更新”。
如果您想更改您的fedex.com用户识别码，您只需要用当前的密码登录My FedEx，然后点击我的档案链接。更改您的用户识别码，然后点击“提交”。
是。每个新用户都必须单独注册一个FedEx Ship Manager用户识别码。
从任何FedEx
Ship Manager屏幕的顶部选择参数选择标签。点击位于屏幕底部的“进入我的档案”。根据需要修改该表，然后点击“保存/更新”。如果您的FedEx帐号信息被更改了，您将需要联系FedEx以更新您的记录。
安全交易的常见问题
下面是关于安全交易的一些常见问题的答案：
我怎么知道我与FedEx的在线交易是安全的？
如何防止外来人员使用我公司的帐号？
FedEx Ship
Manager使用了SSL（加密套接字层）安全标准，Netscape Navigator 4.6（或更高）和Microsoft Internet
Explorer 4.x（或更高）都支持该标准。FedEx Ship
Manager会核对所使用的FedEx帐号。此外，FedEx还利用后台检查和其他安全措施来避免您的帐号或信用卡信息被非法使用。
贵公司有责任将其帐号交给它认为合适的人员来使用。FedEx不对未经授权就使用帐号的行为负责。如果您对此有任何疑问，请向我们咨询可能的解决方案。
国内和国际托运的常见问题
托运包裹的常见问题
下面是关于托运的一些常见问题的答案：
如何填写国内托运的在线运单（仅限于美国和加拿大）？
如何填写国际托运的在线运单？
如何设置寄件人档案？
如何使用寄件人档案？
如何设置尺寸档案？
如何使用尺寸档案？
我需要哪种类型的运单？
我是否可以知道货件的费用？
如何将我的处理费用添加到从FedEx那里收到的费率报价之中？
我是否可以打印将在明天托运的货件的运单？
我是否可以安排未来取件服务？
邮政编码要求是什么？以及哪些国家会受到这些要求的影响？
FedEx接受的两位加拿大省份代码有哪些？
美国的州名缩写有哪些？
墨西哥的州名缩写有哪些？
？If you are shipping a
package within the U.S. or Canada, you use the Ship tab to complete the shipment
information. FedEx Ship Manager guides you through the steps to complete this
task. For details, see Shipping a Package or Freight Skid.
When all required information for the shipping label is complete, you can
request a Courtesy Rate Quote to preview shipping charges, cancel the shipment,
or generate the shipping label, which is printed, from your browser on an inkjet
or laser printer.
如果您在美国境外托运包裹，那么您可以利用托运标签来填写货件信息。FedEx
Ship Manager会指导您一步步地完成该任务。有关细节，请参考“托运包裹或货件托板”。
当运单所需的全部信息都填写好之后，您可以请求参考费率报价以预览托运费用、取消货件或生成运单，该运单可以通过浏览器在喷墨或激光打印机上被打印出来（仅限于美国）。
注意：如果您想创建一个欧盟内部货件，您可以选择是否要生成商业发票。该选项可在参数选择屏幕上找到。
商业发票也应该通过您的浏览器在激光或喷墨打印机被打印出来（仅限于美国）。
在您的FedEx Ship Manager帐号中，您最多可以设置包含寄件人姓名和地址信息的20个档案，而且无需退出程序并用另一个用户识别码重新登录就可以从一个寄件人档案切换到另一个。
当前的寄件人档案将始终有效，直到您退出FedEx Ship Manager或选择另一个档案为止。每次当您登录时，您的寄件人信息都会被恢复成您的帐号所设定的默认档案。
若要设置新的寄件人档案，请点击通讯簿标签，然后点击靠近屏幕顶部的二级导航条中的寄件人信息链接。当寄件人信息屏幕 出现时，您可以创建新的寄件人档案，或编辑现有的档案。您还可以删除档案、检验档案中各个地址的正确性或将您的档案导出为电脑上的一个逗号分隔值（.csv）文件。
在用FedEx Ship Manager创建货件时，您可以通过点击“更改寄件人地址”来更改与货件相关的寄件人信息。当寄件人信息弹出框出现时，从当前寄件人的下拉式列表中选择您想要使用的寄件人。
在您的FedEx Ship Manager帐号中，您最多可以设置20个常用的包裹尺寸。添加尺寸的方式有2种：
在托运屏幕中，点击选择尺寸下拉式列表，然后选择添加新的尺寸档案。当尺寸弹出框出现时，为您想要创建的档案命名，输入正确的尺寸，指定英寸或厘米作为单位。
在参数选择屏幕中，点击靠近屏幕顶部的二级导航条中的尺寸链接。当尺寸屏幕出现时，您可以编辑或删除现有的尺寸档案，或创建新的尺寸档案。
在用FedEx Ship Manager创建货件时，您可以利用选择尺寸下拉式列表来选择您以前所创建的任何尺寸档案。
根据您所托运货件的目的地，您将需要准备一份国内或国际运单。利用FedEx Ship
Manager，您可以在线准备这两种运单，并利用激光或喷墨打印机将它们打印出来。
您可以得到一份在线参考费率报价。
您还可以查看或打印货件详细信息屏幕以获得已托运货件的参考费率报价。货件详细信息屏幕可以通过运单屏幕中的追踪/历史标签来访问。
Express和FedEx Ground货件，报价是以与您的FedEx帐号相关的费率为基础的。无论哪种情况，您所收到的报价都可能与实际收费有所出入。差异可能是由于实际重量、尺寸和其他因素所致。关于托运费用的详细计算方法，请查询FedEx
Service Guide。
（仅限于美国和加拿大，波多黎各除外） For your convenience, you can set up your FedEx Ship Manager account so that your handling charges will be added to the rate quote you receive from FedEx. Handling charges are added to the actual shipping charges by the shipper. These are not charges assessed by FedEx and are not paid to FedEx.
Additional handling charges are set up in the Customize your features section of the Preference screen. Click the checkbox, or the edit button, beside Enable additional handling charges for Express shjpments or Enable additional handling charges for Ground shjpments. Then make the appropriate selections on the Additional handling charges popup that displays. Additional handling charges can be set up either as a fixed amount per shipment, or a designated percentage of the courtesy rate quote amount that FedEx provides you.
After you set up additional handling charges for your FedEx Ship Manager account, they are displayed each time you request a rate quote for a shipment.
是。您可以提前10天处理FedEx Express货件（对于FedEx
Express Freight货件，可以提前5天）。
对于发自美国和加拿大的FedEx
Express货件，在线速递员取件只适用于当天和第二天。FedEx Ship
Manager不提供两天后货件的速递员取件服务。若要安排速递员，您必须在需要取件的当天联系Customer Service。
对于发自美国和加拿大之外的FedEx Express和FedEx Ground货件，FedEx Ship
Manager不提供未来货件的在线速递员取件服务。若要安排速递员，您必须在需要取件的当天联系Customer Service。
对于发自美国和加拿大的FedEx Ground货件，可以安排第二天或未来10天内的包裹取件服务。FedEx Ground包裹取件不能被安排在当天。
Ship Manager会指导您完成国际货件的托运过程。FedEx Ship
Manager还可以判断您何时需要海关文件，包括货品发票和寄件人的出口声明（SED）。如果您仍然需要帮助，那么您可以访问FedEx Global Trade
Manager这个一站式国际托运支持资源中心，它会帮您寻找和打印与您的国际货件相匹配的文件，从而节省您的时间并减少您的货件被海关扣押的机会。如果您在生成了一个国际非文件类货件的运单之后需要国际托运方面的帮助，请点击后续步骤屏幕上的寻找国际托运文件链接以进入FedEx Global Trade Manager。目前，FedEx
Global Trade Manager只适用于部分国家。
Global Trade
Manager不适用于加拿大。欲获得加拿大国际托运文件的相关信息，请访问www.fedex.ca上的International Tools标签。
可选的邮政前缀
邮政编码位数
邮政编码模式A=AlphaN=Numeric
澳大利亚无4NNNN
奥地利A-4NNNN
比利时B-4NNNN
巴西无8NNNNNNNN
加拿大无6ANA NAN
中国无6NNNNNN
丹麦DK-4NNNN
法国F-5NNNNN
德国D-5NNNNN
希腊无5NNNNN
印度无6NNNNNN
印度尼西亚无5NNNNN
意大利I-5NNNNN
日本无7NNNNNNN
马来西亚无5NNNNN
墨西哥CP-5NNNNN
荷兰NL4NNNN
挪威N- 或 No4NNNN
菲律宾无4NNNN
波多黎各无5NNNNN
新加坡无6NNNNNN
西班牙无5NNNNN
瑞典SE-5NNNNN
瑞士CH-4NNNN
泰国无5NNNNN
英国(大不列颠)无各种
AANNAAAANANAAAANNNAAANNAAANANAAANNNAA
美国无5NNNNN
加拿大省份/地区
Newfoundland
Prince Edward Island
British Columbia
Northwest Territories / Nunavut
Nova Scotia
Saskatchewan
New Brunswick
California
Connecticut
District of Columbia
Massachusetts
Mississippi
New Hampshire
New Jersey
New Mexico
North Carolina
North Dakota
Pennsylvania
Rhode Island
South Carolina
South Dakota
Washington
West Virginia
Aguascalientes
Baja California Norte
Baja California Sur
Distrito Federal
Guanajuato
Estado de Mexico
Nuevo Leon
Quintana Roo
San Luis Potosi
Tamaulipas
FedEx Express货件托板的常见问题（始发地不能为亚太地区）
Review the following information for answers to some frequently asked questions about shipping a FedEx Express Freight shipment:
What is an Express Freight Shipment?
How do I fill out the online shipping label for Domestic Express Freight Shipping?
How do I fill out the online shipping label for International Express Freight Shipping?
What if I am shipping from a different address than my billing address?
Can I find out how much my shipment will cost?
How do I produce a FedEx Express Freight label?
Can I print a label for a FedEx Express Freight skid that will be shipped tomorrow?
What is Booking Confirmation Number and when is it required?
How do I request a freight pickup?
FedEx considers Express Freight a single handling unit or
package, typically attached to a skid weighing 151 pounds (69 公斤) to 2,200
pounds (997公斤). A skid is a forkliftable base used to support/elevate an
object. Typical types of skids are made of hardwood or plastic, at least 4
inches (10 厘米) high, and can vary in length and width.
Maximum skid dimensions are 119 inches (302厘米) long,
70 inches (178厘米) high, with a maximum length and girth of 300 inches (762厘米).
All Express freight must be forkliftable, stackable, banded, and shrink-wrapped.
Note: Special handling arrangements must be made for
single skids that exceed the maximum dimensions or that weigh over 2,200 pounds.
Please call FedEx to schedule the shipment. In the U.S., call FedEx Express
Freight Customer Service at 1 (800) 332-0807. In Canada, call 1-800-Go-FedEx&
or 1 (800) 463-3339. For all other locations, see the Contact Information screen
for your local FedEx Customer Service telephone number.
Space must be booked for all FedEx 1DaySM Freight (U.S.
only), International Priority& Freight, and International Economy&
Freight U.S. only). FedEx FedEx Ship Manager can prepare your shipment and
generate a booking confirmation number for it, or you can call FedEx to book a
shipment. Then use FedEx Ship Manager to prepare the label. In the U.S., call
FedEx Express Freight Customer Service at 1 (800) 332-0807. In Canada, call
1-800-Go-FedEx& or 1 (800) 463-3339. For all other locations, see the
Contact Information screen for your local FedEx Customer Service telephone
Single or combined shipments of 20,000 pounds (9,091公斤)
or more from one origin, moving on FedEx 2Day Freight& (U.S. only) and FedEx
3DaySM Freight (U.S. only), require a booking confirmation. Please contact
Express Freight Customer Service at (800) 332-0807.
If you are shipping a skid(s) within the U.S., you use the Ship tab to complete the shipment information. Select FedEx 1Day Freight, FedEx 2Day Freight, or FedEx 3Day Freight as the FedEx Service. FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid. When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer.
If you are shipping a skid(s) outside the country, you use the Ship tab to complete the shipment information. FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid.
When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer. Click on the Continue button below the shipping label in order to view the Commercial Invoice or Pro Forma Invoice.
If you are creating an Intra European Union shipment, you can choose whether or not you want to create a Commercial Invoice.
This option is available on the Preferences screen.)
The Commercial Invoice should also be printed from your browser on an inkjet or laser printer.
Fill out a domestic or international FedEx shipping label online, use a laser or inkjet printer to print the shipping label on plain paper. FedEx scanners cannot presently read shipping labels printed by other printers. FedEx now has self-adhesive labels that can be prepared using a laser or ink jet printer (Logos number 146525).
If shipping from a different address, you must click on the Change sender address button at the bottom of the Ship screen. The Ship screen will re-display showing the Sender Information. You can then make any necessary changes to the Sender Information screen.
You can get a quote online. Click on the Get courtesy rate button at the bottom of the Ship screen. You can also view or print the Shipment Details screen to obtain a
for shipments that you have already shipped. The Shipment Details screen can be accessed from the label screen and from the Track/History tab.
For FedEx Express Freight shipments, your quote is based on rates associated with your FedEx Account number. The rate you receive may be different from the actual charges for your shipment. Differences may be based on actual weight, dimensions, and other factors. For details on how shipping charges are calculated, consult the FedEx Service Guide.
Yes. You can request a FedEx Freight shipment for up to 5 days in advance.
For all FedEx Express Freight shipments, a freight pickup is available for the current day only. FedEx Express Freight pickup for future day shipments beyond the current day is not available online through FedEx Ship Manager. To schedule a FedEx Express Freight pickup, you must call (800) 332-0807 on the day your shipment is to be picked up.
Booking - Refers to an advance "reservation" or confirmation made in the FedEx booking system for shipment being tendered to FedEx by a shipper. The FedEx Express Freight services which require booking are: FedEx 1Day Freight (F1), FedEx International Priority Freight (IPF or IPF-BSO), and FedEx International Economy Freight (IEF or IEF-BSO).
Booking Confirmation Number (BCN) - A booking confirmation number will be assigned for all shipments that have been assigned space on a plane. This number is proof that a "reservation" has been made for the shipment in the FedEx booking system.
Space must be booked for all FedEx 1DaySM Freight, International Priority Freight, and International Economy Freight shipments. FedEx Ship Manager can prepare your shipment and generate a booking number or you may call FedEx Express Freight Customer Service at (800) 332-0807 to book a shipment, then use FedEx Ship Manager to prepare the label.
Booking confirmation is required for FedEx 2Day Freight& and FedEx 3DaySM Freight shipments, if the total from one origin location exceed 20,000 lb. Please call FedEx Express Freight Customer Service at (800) 332-0807 to schedule a shipment.
Contact FedEx Express Freight Services at (800) 332-0807 to schedule a pickup or to obtain a booking confirmation. An Express Freight pickup can also be scheduled by clicking on the Schedule pickup button on the Ship screen.
FedEx Ground的常见问题（仅限于美国和加拿大）
Review the following information for common questions about FedEx& Ground
I thought FedEx now offered a ground service. Why do I not see this
service on my screen?
What is FedEx Ground?
How is FedEx Ground different from FedEx Express?
Why is Ground Shipping information included in the License Agreement for
all shippers?
Where can I ship a FedEx Ground package?
How can I get a FedEx Ground account?
How long will it take for my FedEx Grounds package to arrive?
Are there any package weight and size restrictions for FedEx Ground
shipments?
How much does it cost to ship a package using FedEx Ground?
Can I ship residential packages with FedEx Ground?
Are there additional fees for shipping my FedEx Ground package to a
residential address?
What documentation requirements are necessary in order for my FedEx Ground
agent to pick up my FedEx Ground packages?
How do I print an additional copy of my FedEx Ground Manifest report after
I have already proceeded with the End of Day close for FedEx Ground?
What happens if I process additional FedEx Ground shipments after I have
already completed an End of Day Close for that day?
If you do not see
FedEx Ground services listed in the Type of service dropdown selection on the
shipping screen, please call 1·800·Go·FedEx&, (800) 463-3339, to request that
your account be set up for Ground shipping.
fastest-growing small-package ground carrier in history and the second largest
in North America. FedEx Ground, formerly RPS, delivers approximately 1.8 million
ground packages each business day to customers throughout the U.S. and Canada
via 35,000 employees and independent contractors and a network of 369
facilities. Living up to the FedEx name, deliveries in the continental U.S. are
backed by a Money-Back Guarantee.
The company is part of FedEx Corporation, the global transportation and
logistics leader. For more information on all aspects of FedEx Ground service,
reference our website at .
FedEx Express offers time-definite express delivery to
210 countries in 24 to 48 hours. From the U.S., FedEx Ground offers
cost-effective 1 to 5 day ground delivery to businesses in the continental
United States, and 3-7 days to Alaska, Hawaii, Canada, and Puerto Rico. From
Canada, FedEx Ground offers cost-effective 1 to 7 day ground delivery to
businesses in the continental United States and Canada.
While this section
does not apply to all FedEx Shippers, we believe having all the information in
one document ensures our customers have the most consistent, updated
information. If you do not currently ship packages with FedEx Ground, this
section does not apply to you. However, when you open a FedEx Ground account,
please review these terms of shipping.
From the U.S., FedEx Ground offers cost-effective 1 to 5 day
ground delivery to businesses in the continental United States, and 3-7 days to
Alaska, Hawaii, Canada, and Puerto Rico. From Canada, FedEx Ground offers
cost-effective 1 to 7 day ground delivery to businesses in the continental
United States and Canada.
You can contact 1-800-Go-FedEx&, (800) 463-3339 from the U.S.
and Canada.
Alternatively for US Shippers, access the on-line FedEx Ground account
registration located on our website.
Typically, FedEx Ground packages are
delivered within one to five business days, depending upon point of origin and
final destination. Packages traveling through Customs may take longer to arrive.
You can determine standard transit times for your FedEx Ground shipments within
the United States by going to , clicking on Select More Online Services and selecting Ground Transit schedules.
From Canada, FedEx Ground packages are typically delivered within one to
seven business days, depending upon point of origin and final destination.
Packages traveling through Customs may take longer to arrive. To determine
transit times from Canada call 1·800·Go·FedEx&.
Yes. A package may weigh
up to 150 lb and have a combined length and girth of no more than 130 inches.
Shipping charges depend on each package's
weight and size as well as the distance it is being shipped.
Yes, through our residential-only ground service, FedEx
Home Delivery. The service includes many requested extras such as deliveries
until 8:00 P.M. and on Saturdays, as well as scheduled appointment deliveries.
FedEx Home Delivery is available only within the U.S. A FedEx Home Delivery
package may weigh up to 70 pounds and have a combined length and girth of no
more than 130 inches.
For rates on U.S. Domestic FedEx Ground packages shipped to a residence, please
click on the following URL: .
For rates on Canadian FedEx Ground packages shipped to a residence, please click
on the following URL: .
FedEx Ground drivers will not pick up Ground packages
without a copy of the FedEx Ground Manifest Report. This report is generated
after the End of Day Close for FedEx Ground shipments. The Manifest Report will
include all FedEx Ground shipments generated in the previous 24 hours, and will
include shipments that span over multiple closes if applicable.
The FedEx Ground Manifest report can be
printed or re-printed at any time immediately after the End of Day Close or at a
later time if there has been more than one close for the day. The Manifest
report will include all FedEx Ground shipments generated over the last 24 hours,
and is necessary to print off a complete copy of the Manifest Report in order
for the FedEx Ground agent to pick up the Ground shipments.
You can print an additional copy of the manifest log by clicking on the
Track/History tab, and then clicking the Print additional manifest button at the
bottom of the screen.
It is necessary to close all FedEx Ground shipping
transactions for the current day. The End of Day Close will send all
transactions processed since the last close to FedEx Ground. You can have
multiple closes over one 24 hour period however FedEx Ground will not
re-transmit transactions that have already been closed.
FedEx返回货件的常见问题（仅限于美国）
Review the following information for common questions about using FedEx Return
Shipments: hat are FedEx Return shipments?
What are the various FedEx Return services and how do they work?
How does a FedEx Email Return Label work?
Can I add a customized email message for FedEx Email Return Labels?
How does a FedEx Express Tag work?
Why is FedEx Express Tag not available for all zip codes covered by FedEx Express?
How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Express Tag?
How does a FedEx Ground Call Tag work?
How can I tell my customers the time the courier will attempt to pick up the
package for a FedEx Ground Call Tag?
How is a return shipment different from a regular shipment? Are the terms and conditions and accessorial fees different than regular shipments?What are the optional and special services offered through FedEx Return services?Are there any package weight, size, or value restrictions? How do I process a return shipment? Can I process a return shipment with my outbound shipment?What payment options are available for return shipments?How can I monitor my FedEx Return shipments?Can I run reports on my return shipments?Will I be billed for return shipments that are not shipped?
Will return shipments be manifested?
How will my customer know what to do with the return shipment label?
How do I cancel a FedEx Return shipment?How do I edit my return shipping defaults?
How do I activate or deactivate the FedEx Return shipment option?
FedEx Return shipments automate the returns process by providing merchants with
the ability to
Print a FedEx Express or FedEx Ground return shipping label to send along
with the outbound package
E-mail customers a ready-to-use, password protected FedEx Express or FedEx
Ground shipping label
Generate a pickup and label request for their customer's return shipment
Track a return package by a merchant assigned RMA (Return Merchandise Authorization)
Ability to track an outbound and return shipment simultaneously
Have inbound visibility by enrolling in FedEx InSight?
Generate return package reports through FedEx Ship Manager.
Be billed for transportation only if the return shipment label is used
Visibility of return shipments and RMA numbers on the invoice details
This functionality helps to monitor the returns process from package pickup
through delivery back to the desired return location (i.e., shipping in reverse).
FedEx provides a number of return services that allow you and your package recipient
(return shipper) to return goods by paying a nominal fee.
FedEx? Print Return Label - Allows you to print a return label. This label
can be included in either the original shipment or in a separate correspondence
to your customer. This label can be used at a future time. Shipping services
available for this return option are: FedEx Express (FO, PO, SO, 2day), FedEx
Ground, and FedEx Home Delivery.
FedEx? Email Return Label - Allows you to e-mail a return label to your customer,
which can be printed directly from your customer's desk. An additional link
to find the closest drop-off location is also available for your customer's
convenience. Shipping services available for this return option are: FedEx Express
(FO, PO, SO, 2day), FedEx Ground and FedEx Home Delivery.
FedEx? Express Tag - Allows you to arrange for FedEx Express to create and
deliver your return shipping label to your customer and collect the item for
return. One pickup attempt will be made as part of the service. Shipping services
available for this return option are: FedEx Express (PO, SO, 2day).
FedEx? Ground Call Tag - Allows you to arrange for FedEx Ground to create
and deliver your return shipping label to your customer and collect the item
for return. Three pickup attempts will be made as part of the service. Shipping
services available for this return option are: FedEx Ground and FedEx Home Delivery
for commercial and residential pickup requests.
FedEx Email Return Labels allow you to electronically transmit a label via e-mail
to your customer for the easy return of a package. Your customer will receive
an email containing a link to retrieve their return label. Your customer will
then print the label, apply it to the package, and drop off the package at any
FedEx drop-off location or give it to a FedEx driver. Your customer can find
the closest drop-off location directly from their return label screen.
When you process a FedEx Email Return Label shipment, you will not see a copy
of the label. Instead you will receive a confirmation with the tracking number(s)
related to the specific request. The details for your FedEx Email Return Label
request will be stored in your Track/History screen.
You can store a message for your customers to be sent every time a FedEx Email
Return Label is sent. To store your message, go to the Preferences tab and click
the Edit button next to Enable processing of return shipments. You are allowed
to store up to 200 characters.
A FedEx Express driver will come to your customer's location, print a return
label, and take the package for return. Your customer will receive a receipt
containing the tracking number(s) associated with the FedEx Express Tag request.
Package pickup can be scheduled for the same day or next day (Monday through
Friday) and 1 package pickup attempt will be made.
When you process a FedEx Express Tag request, you will not see a copy of the
label. Instead you will receive a confirmation with the tracking number related
to the specific request. The FedEx Express Tag will provide you with a master
tracking number. Additional tracking numbers will be generated when the courier
prints the labels on site. You will be able to track your packages by using
the master tracking number. The details for your FedEx Express Tag request will
be stored in your Track/History screen.
FedEx Express Tag availability is dependent upon location and availability of
the wireless signal needed for the courier to receive the FedEx Express Tag
request and to be able to print the label. Wireless signals may not be available
in remote locations.
The time availability and lead time required by FedEx couriers to pick up packages
can differ by geographical area, service selected, and zip code. Traditionally,
most packages can be picked up after 1:00 PM. The average amount of notice that
is needed for a courier to pickup a package is 2 hours. In some cases the lead
time required may be 3 hours. When you create a FedEx Express Tag request, you
will be asked to enter the Package Ready Time and the Business Close Time. The
difference between these 2 should be at least 2 hours. If FedEx requires more
than 2 hours, you will receive an error message indicating invalid Package Ready
You can add Pickup Instructions to identify any specific location where the
package will be located (e.g., front desk). Make sure to instruct your customers
to have the package ready and packed for the courier on the requested date and
time. Doing so will help minimize the number of failed pickup attempts.
A FedEx Ground contractor will bring a preprinted label to your customer's location
and pick up the package for return. Commercial pickups are available Monday
through Friday and can be scheduled for pickup no earlier than next day and
no farther in advance than 14 days in the future. Residential pickups are available
Tuesday through Saturday and can be scheduled for pickup no earlier than next
day and no farther in advance than 14 days in the future. Up to 3 pickup attempts
will be made for each FedEx Ground Call Tag request. Pickup attempts will be
made on the next 3 consecutive days.
When you process a FedEx Ground Call Tag request, you will not see a copy of
the label. Instead, you will receive a confirmation with the tracking number(s)
related to the specific FedEx Ground Call Tag request. You will receive a tracking
number for each package. The details for your FedEx Ground Call Tag request
will be stored in your Track/History screen.
Hours of operation for FedEx Ground are 8:00 AM to 6:00 PM. There is no set
time when the FedEx Ground contractor will attempt to pickup the package.
You can, however, add Pickup Instructions to specify the location where the
package will be located (e.g., front desk) in case your customer is not available.
Make sure to instruct your customers to have the package ready and packed on
the requested date. Doing so will help minimize the number of failed pickup
A return shipment is initiated by the merchant's customer and allows for the
return package to enter the FedEx system at any location. Tracking and visibility
of the package starts at the point where the first scan is received into the
FedEx system.
A regular outbound label cannot be used for return purposes since the package
origin is always the origin location. Tracking of the package will not be accurate
since the system will have conflicting information from where the package originated
and where it is delivered.
The terms and conditions, rates, and accessorial fees for return services differ
from those associated with regular FedEx shipments. Review the FedEx Service
Guide for details on Terms and Conditions and accessorial fees at www.fedex.com/us/services/termsandconditions/.
You can only ship an outbound FedEx Ground or FedEx Express U.S. domestic shipment
with a return label. The return label must always be for a FedEx Express, FedEx
Ground, or FedEx Home Delivery service.
The following services are available using FedEx Express Print Return Labels:
Deliver Weekday
Hold at Location
Delivery Saturday
Saturday Hold
Signature Release
Signature Proof of Delivery
No Indirect Delivery
Saturday Pickup
Residential Delivery
The following services are not available using FedEx Express Print Return Labels:
Dangerous Goods
Electronic Surveillance Service
Priority Alert
Alternate Sender
Future Day Shipping (except in cases where coupled with an outbound shipment)
The following service is available using FedEx Ground Print Return Labels:
Residential Delivery
The following services are not available using FedEx Ground Print Return Labels:
Insight Shipment Content Capture
Auto Proof of Delivery
Alternate Sender
Future Day shipping (except in cases where coupled with an outbound shipment)
Hazardous Materials
Home Delivery special options (appointments, evening delivery, signature,
The following services are available using FedEx Express Email Return Labels:
Weekday Delivery
Hold at Location
Saturday Delivery
Saturday Hold
Signature Release
Signature Proof of Delivery
No Indirect Delivery
Saturday Pickup
Residential Delivery
The following services are not available using FedEx Express Email Return Labels:
Variable Handling
Insight Shipment Content Capture
Dangerous Goods
Electronic Surveillance Service
Priority Alert
Alternate Sender
Future Day Shipping (except in cases where coupled with an outbound shipment)
The following service is available using FedEx Ground Email Return Labels:
Residential Delivery
The following services are not available using FedEx Ground Email Return Labels:
Insight Shipment Content Capture
Auto Proof of Delivery
Alternate Sender
Future Day shipping (except in cases where coupled with an outbound shipment)
Hazardous Materials
Home Delivery special options (appointment, evening delivery, signature, etc.)
The following services are available using FedEx Express Tag returns:
Weekday Delivery
Saturday Delivery
Saturday Hold
Signature Release
No Indirect Delivery
The following services are not available using FedEx Express Tag returns:
Saturday Pickup
Dangerous Goods
Electronic Surveillance Service
Priority Alert
Insight Shipment Content Capture
IV Shipment Blocking
Ship Alert
Delivery Notification
Excessive Declared Value
The following services are available using FedEx Ground Call Tag returns:
Weekday Delivery
Saturday Delivery
Saturday Hold
Signature Release
No Indirect Delivery
The following services are not available using FedEx Ground Call Tag returns:
Saturday Pickup
Dangerous Goods
Electronic Surveillance Service
Priority Alert
Insight Shipment Content Capture
IV Shipment Blocking
Ship Alert
Delivery Notification
Excessive Declared Value
Yes. FedEx Express packages may weigh up to 150 pounds and have a combined length
and girth of no more than 165 inches. The maximum declared value for FedEx Express
Print Return Label and FedEx Email Return Label shipments is $1,000 USD. FedEx
Express Tag shipments have a maximum declared value of $50,000 USD. FedEx Ground
packages may weigh up to 150 pounds and have a combined length and girth of
no more than 130 inches. The maximum declared value for FedEx Ground Print Return
Label and FedEx Ground Email Return Label shipments is $100 USD. FedEx Ground
Call Tag shipments have a maximum declared value of $25,000 USD. Please refer
to the FedEx Service Guide (including FedEx Express and FedEx Ground services)
for additional details.
To display the Return screen, click on the Return Shipment button, which appears
on the secondary navigation bar at the top of the Ship screen. Your address
(the address you entered when you registered at fedex.com) displays in the Return
package to section. You need to complete the Return package from section with
the name and address of the person/company who will be shipping the return package.
The Address Book drop-down menu is available for alternate selections. You may
also enter a new contact not listed in your address book.
You can select the Return label type from the drop-down menu at the top of the
Return screen. After selecting a Return label type, select the FedEx Service
type from the appropriate drop-down menu.
Since it may not be possible to know the exact ship date or weight for the return
shipment, these fields are displayed as Date Created and Estimated Weight. The
Date Created will be defaulted to the ship date that was indicated for the outbound
shipment. You should enter the expected weight of the return shipment in the
Estimated Weight field. Once the return package is actually shipped, this information
will be updated based on FedEx package scans.
Billing details, including the Bill to account number which displays your default
payment method, should be confirmed. If you wish to change your default option,
select a different account number from the drop-down menu. If you would like
to use the Bill Third Party option, select Third Party from the drop-down menu
and enter a third party account number in the Third party account # field.
For your convenience, FedEx provides you with a field to add an RMA (Return
Merchandise Authorization) number. This number helps you identify this shipment
as an authorized FedEx Return shipment, helping you speed up your reverse logistics
processes. This number will be printed on the FedEx label and will also be displayed
on the reference section of your invoice.
When you click Continue on this screen, the FedEx label screen displays. The
Return Shipment label and Return Shipment instructions (if applicable) can be
printed from this screen. In the case of FedEx Express and FedEx Ground Email
Return Labels, FedEx Express Tags, and FedEx Ground Call Tags, you will receive
a confirmation with the tracking number but no labels will be available for
printing. The details of your shipment will be displayed on your Track/History
If you have activated the Return Shipment option, a box labeled Process return
label with outbound shipment appears in the More shipment details section of
the Ship screen. If you would like to process a return label, select this box.
Complete all other shipping information as you normally would. You may choose
either a Ground or Express service for your outbound shipment.
If you are processing an outbound and a return shipment together, you can select
the option Link outbound and return tracking. This option allows you to track
both shipments simultaneously. The RMA number entered will also be shown in
your invoice details.
When you click Continue, the Return Shipment screen displays. The information
on the Return Shipment screen mirrors the applicable information entered for
the outbound shipment you have just completed. The sender information and recipient
information displays as the reverse of what was entered on the previous screen.
The Address Book drop-down menu is available for alternative selections. You
have the option of editing any of the displayed information before you confirm
your shipment. Updating the Return Shipment information will not alter the information
entered for the outbound shipment.
Select the desired return label type from the drop-down menu and select a FedEx
Shipping service from the corresponding drop-down menu.
Since you may not know the exact ship date or weight for the return shipment,
these fields are displayed as Create Date and Estimated Weight. The Create Date
will be displayed as the ship date you indicated for the outbound shipment.
You should enter the expected weight of the return shipment in the Estimated
Weight field. Once the return package is actually shipped, this information
will be updated based on FedEx package scans.
Billing details, including the Bill to account number which displays your default
payment method, should be confirmed. If you wish to change your default option,
select a different account number from the drop-down menu. If you would like
to use the Bill Third Party option, select Third Party from the drop-down menu
and enter a third party account number in the Third party account # field.
For your convenience, FedEx provides you with a field to add an RMA (Return
Merchandise Authorization) number. This number helps you identify this shipment
as an authorized FedEx Return shipment, helping you speed up your reverse logistics
processes. This number will be printed on the FedEx label and will also be displayed
on the reference section of your invoice. If you choose to link your outbound
and return shipments together using the RMA number, this number will display
on your outbound and return shipment labels for easy cross-reference.
When you click Continue on this screen, the FedEx label screen displays. The
Return Shipment label and Return Shipment instructions (if applicable) can be
printed from this screen. In the case of FedEx Express and FedEx Ground Email
Return Labels, FedEx Express Tags, and FedEx Ground Call Tags, you will receive
a confirmation with the tracking number but no labels will be available for
printing. The details of your shipment will be displayed on your Track/History
A return shipment can be billed to your FedEx account number or to a third party
FedEx account number. The account number entered for third party billing must
be the customer's 9-digit FedEx Express account number. Bill Recipient and Bill
Collect are not valid payment options for a return shipment.
Your outbound shipments will display in your Shipping History in the same manner
as they do today. Your return shipments will also display in your Shipping History.
The Return shipments column contains the following letters to help you identify
the FedEx Return type used:
R-P - FedEx Print Return Label
R-Email - FedEx Email Return Label
R-ET - FedEx Express Tag
R-CT - FedEx Ground Call Tag
To view all of your return shipments, you can select Return Shipment from the
Sort drop-down menu on the Shipping History screen. You can select these shipments
and click Track Shipment to determine the status of these shipments.
Return Shipment Type and RMA Number are fields that you can select on the Reports
screen. These fields allow you to run reports showing only your return shipments.
In the report, you will also be able to identify the FedEx Return type and the
FedEx service that was requested.
No, you will not be invoiced for the return shipment if it is not actually shipped.
No, return shipments will not display on the Shipping Manifest. The End of Day
Close should be performed for outbound shipments in the same manner as today.
When you print the return shipment label, you will also have the option of printing
a Return Shipment Instruction sheet to include with the label.
You can cancel outbound and return shipments in the same way as you would cancel
any other shipment. The shipment can be cancelled by clicking Cancel shipment
during the shipping process. You can also select the shipment from the Shipping
History screen and click Cancel shipment. In the case of a FedEx Email Return
Label, if your customer has already printed the label, you will not be able
to cancel the shipment. You will need to contact your customer to ensure that
the package is not shipped. For FedEx Express Tag and FedEx Ground Call Tag
shipments, you can cancel your return shipment up until midnight (Central) of
the day that the FedEx Express Tag or FedEx Ground Call Tag request was made.
If a FedEx Express Tag request was made for the same day and a courier has already
been dispatched for pickup, you will not be able to cancel the FedEx Express
Tag request.
To edit your Return Shipping defaults, click the Preferences tab. Select the
Enable processing of return shipments option or click the Edit button next to
this option. The Return Contact Information screen displays and allows you to
edit the following information:
Return contact telephone number - This telephone number should be a number
that your customers can call when they have questions about their return shipment.
Personalized email return message - You can store a generic email message
for your customers. This message will be added to the email sent to your customers
when requesting a FedEx Email Return Label.
To use FedEx Return shipments, select the Preferences tab from the top of any
FedEx Ship Manager screen. To activate this option, select Enable processing
of return shipments. To turn off this option, click the Preferences tab and
deselect the Enable processing of return shipments option.
FedEx Ship Manager的托运目的地有哪些？
下面是关于托运目的地范围的一些常见问题：
利用FedEx Ship Manager可以向哪些国家/地区托运FedEx Express货件？
如果我的国际货件所要送达的国家/地区不在下拉式菜单中该怎么办？
为什么我不能为发自本国或送达所有国际目的地的货件选择FedEx International Economy?？
为什么我不能为发自本国或送达所有国际目的地的货件选择FedEx International First?？
FedEx可以将几乎任何尺寸的货件快递到全球211个以上的国家。目前，有180多个国家接收FedEx Ship
Manager托运文件。它们包括：
American Samoa
Azerbaijan
Bangladesh
Bosnia - Herzegovina
British Virgin Islands
Burkina faso
Cape Verde
Cayman Islands
Congo, Democratic Republic of
Cook Islands
Costa Rica
Czech Republic
Dominican Republic
El Salvador
Equitorial Guinea
Faeroe Islands
French Guiana
French Polynesia
Guadeloupe
Guinea - Bissau
Ivory Coast
Kazakhstan
Liechtenstein
Luxembourg
Madagascar
Marshall Islands
Martinique
Mauritania
Micronesia
Montserrat
Mozambique
Myanmar/Burma
Netherlands, The
Netherlands Antilles
New Caledonia
New Zealand
Palestine Autonomous
Papua New Guinea
Philippines
Puerto Rico
Russian Federation
Saudi Arabia
Serbia and Montenegro
Serbia and Montenegro
Seychelles
Slovak Republic
South Africa
South Korea
St. Kitts/Nevis
St. Vincent
Switzerland
Trinidad & Tobago
Turkmenistan
Turks & Caicos
U.S. Virgin Islands
United Arab Emirates
United Kingdom
United States
Uzbekistan
Vativan City
Wallis & Futuna
Yugoslavia
该国不在FedEx的服务范围之内，或者它不接收FedEx
Ship Manager文件。目前，有180多个国家接收FedEx Ship Manager托运文件。
FedEx International
Economy服务只适用于美国和部分国家之间的托运。有关细节，请垂询当地的FedEx客户服务部。
FedEx International
First只适用于从加拿大和欧洲发往美国以及从美国、加拿大和波多黎各发往欧洲的货件。FedEx Ship
Manager没有必要允许所有国家/地区之间都可进行这种托运。有关细节，请垂询当地的FedEx客户服务部。
国际文件的常见问题
下面是关于国际文件的一些常见问题：
对于国际托运而言，“文件类”和“非文件类”货件有什么区别？
什么是托运人的出口声明（SED）？（仅限于美国）
哪些受限国家需要托运人的出口声明（SED）？（仅限于美国）
我何时需要加拿大出口许可（仅限于加拿大出口）？
我何时需要提交B13A加拿大出口声明（仅限于加拿大出口）？
“文件类”货件包括不具商业价值的文件，一般不需要商业发票，例如商业信函。所有的其他货件都是“非文件类”货件，包括有价值的印刷资料。例如，书籍和大批量的杂志。
An SED is used by the US
Census Bureau to compile official US export statistics. It's also used for
export control. Exports originating from the US, Puerto Rico or the US Virgin
Islands require an SED if any commodity in the shipment fits any of these
Customs value of more than US $2,500.
Requires Commerce (formally validated) export license
Destined to a Proscribed Country. To determine whether or not your
shipment requires an SED, call toll-free: (888) 333-3976, weekdays, 8:00 A.M. to
5:00 P.M., Central Time.
All export shipments
from the U.S., Puerto Rico or the U.S. Virgin Islands (except Personal, Interoffice
and Business documents) and destined to any of the countries listed below,
require an SED.
For help, please contact International Shipping Assistance at (800) 247-4747.
AL - Albania
KZ - Kazakhstan
RU - Russia
AM - Armenia
KG - Kyrgyztan
RW - Rwanda
AZ - Azerbaijan
SD - Sudan
BY - Belarus
LV - Latvia
SY - Syria
BG - Bulgaria
LT - Lithuania
TM - Turkmenistan
KH - Cambodia
MD - Moldova
UA - Ukraine
EE - Estonia
MN - Mongolia
UZ - Uzbekistan
GE - Georgia
RO - Romania
VN - Vietnam
我何时需要加拿大出口许可（仅限于加拿大出口）？
当从加拿大向各国出口任何受控、受管制或禁运的货物时，您必须事先提供所需的通行证、证明书或许可证，以及政府部门或机构所要求的任何其他文件。
为了确保您的货件不被延误，并避免加拿大海关税收局征收任何额外的罚款，请确认您已遵守出口许可规定。如果您的货件需要出口许可号，那么请将它输入相应的字段。有关详情，请点击出口许可信息。
出口许可信息链接：&
加拿大英语：&
加拿大法语：
我何时需要提交B13A加拿大出口声明（仅限于加拿大出口）？
对于目的地是美国、波多黎各和美属维尔京群岛之外的任何国家，那么出口商就必须为价值达到或超过CAN
$2,000的货件以及任何价值的受控、受管制或禁运货物填写并提交出口声明（B13A）。
为了确保您的货件不被延误，并避免加拿大海关税收局征收任何额外的罚款，请确认您已遵守B13A规定。有关详情，请点击B13A信息。
如果您想为B13A选项选择一个默认值，那么请进入参数选择标签，选择加拿大海关出口信息部分中的B13A选项，然后点击保存/更新以保存您的修改。
B13A信息链接：
&加拿大英语：
&加拿大法语：
托运默认信息的常见问题
下面是关于托运默认信息的一些常见问题：
在注册FedEx Ship
Manager时，您可以填写一个反映你的托运参数选择的可选区域。您还可以随时利用参数选择标签来填写或修改这些信息。有关细节，请参考“定义参数”。
提醒我输入参考信息选项的常见问题
下面时关于“提醒我输入参考信息选项”的一些常见问题：
什么是提醒我输入参考信息选项？
如何使用这个提醒我输入参考信息选项？
如何关闭提醒我输入参考信息选项？
该选项的作用是如果您在托运包裹时没有在所选的参考信息字段中输入信息，那么您就会收到一条警告信息。如果贵公司要求每个货件上都具有特定的信息（例如，发票号码、货件编号等），那么这项功能将会很有用。对于FedEx
Express和FedEx Express Freight货件来说，在“您的参考信息”字段中所输入的信息将被打印在您的发票上。对于FedEx
Ground货件来说，在“您的参考信息”、“P.O.号码”和“部门编号”字段中所输入的信息将被打印在您的发票上。
若要使用该选项，请选择参数选择标签，然后点击默认托运信息部分中的设置参考信息选项按钮。一个弹出窗口将会出现。您可以利用该窗口为每项参考信息设定默认值并/或选择提醒我输入参考信息复选框。一旦您选择了位于“参数选择”屏幕底部的完成按钮之后，每次当您想生成运单时，如果没有在所选的参考信息字段中输入信息，您就会收到一条警告信息。警告信息屏幕将允许您返回托运屏幕以输入参考信息或者继续生成运单。有关细节，请参考“定义参数”。
若要关闭选项，请选择参数选择标签，然后点击默认托运信息部分中的设置参考信息选项按钮。在弹出窗口中取消对提醒我输入参考信息复选框的选择。有关细节，请参考“定义参数”。
Address Checker的常见问题
下面是关于地址检查的一些常见问题：
什么是FedEx Address Checker？
如何使用Address Checker？
为什么结果中没有个人的姓名？
为什么我得到了多个地址？
当我得到相同级别的结果时，我应该使用哪个？
“级别”是什么意思？
如何获得更好的地址匹配结果？
波多黎各地址有什么不同？
FedEx Address
Checker是一个提供街道级地址匹配功能的应用程序。该应用程序目前只可以检查美国和波多黎各的地址。它的数据库每月更新一次。下面是FedEx Address
Checker的一些功能：
检查所输入的城市和州或邮编范围内是否存在某个街道。
检查街道号码是否在所输入街道的有效范围内。
当根据所输入的街道号码、城市、州和邮编不能找到完全匹配的记录时，提供可能的备选结果。
配备了一个企业名录数据库，以改进匹配结果（并非所有的企业都被包含在内）。 FedEx Address
Checker目前不能根据个人的姓名来进行匹配，而且不核对房号。
完成托运屏幕上的地址信息部分（或从下拉式菜单中选择一个收件人）。选择位于该屏幕底部的“检查收件人地址”。您将可能得到三种结果中的一种。
已找到匹配记录－如果找到了与您所输入的地址相匹配的记录，“已找到匹配记录”屏幕将会出现，并且您所输入的地址丝毫不会被更改。若要关闭该屏幕，请点击屏幕右上角的‘x’。备注:如果您在该屏幕外点击，它将被最小化到屏幕底部，并且不会再自动显示任何Address
Checker结果。您将需要从任务条上选择这个打开的屏幕以重新显示它。
未找到匹配记录－如果未找到与您所输入的地址相匹配的记录，“未找到匹配记录”屏幕将会出现，并且您所输入的地址丝毫不会被更改。若要关闭该屏幕，请点击屏幕右上角的‘x’。请参考下面的“如何获得更好的地址匹配结果？”。
备注:如果您在该屏幕外点击，它将被最小化到屏幕底部，并且不会再自动显示任何Address
Checker结果。您将需要从任务条上选择这个打开的屏幕以重新显示它。
Address Checker结果－地址匹配数据库没有找到与您所输入的地址完全匹配的记录，并且提供了可能的备选结果。Address
Checker结果屏幕将会出现。结果是按级别排序的，匹配结果的可能性越高，它的级别就越低。若要选择所显示的某个地址，请点击该地址旁边的选择按钮。您选择的地址将代替您在前一个屏幕中所输入的地址。如果所选的地址包含‘地址行2’，那么它将替换前一个屏幕上的Address2行。如果所选的地址不包含‘地址行2’，那么您在前一个屏幕上的Address2行中所输入的任何信息都将被保留。
备注: 您在使用任何备用地址时，都应该核对其准确性。
Address Checker不能根据个人的姓名来进行地址匹配。
地址匹配数据库没有找到与您所输入的地址完全匹配的记录，并且提供了可能的备选结果。您在使用任何备用地址时，都应该核对其准确性。
相同级别的结果表示所输入的信息不足以确定哪个更匹配。需要额外的地址信息来获得更好的结果。请参考下面的“如何获得更好的地址匹配结果？”。
级别是一个表示您的输入与数据库中的信息相匹配程度的指标。匹配结果是按级别排序的，匹配结果的可能性越高，它的级别就越低，例如：
级别为1就表示已找到匹配记录。在这种情况下，已找到匹配记录屏幕将会出现。
级别为2或更高则表示所提交的某些信息与数据库中的信息不完全匹配。
相同级别的结果表示所输入的信息不足以确定哪个更匹配。需要额外的地址信息来改进您的结果。
简单的更改就可以改进您的结果，这些更改包括：
空格－确认空格的位置正确，避免不必要的空格。
拼写－消除拼写和印刷错误。确认您没有混淆数字0和字母O。
避免特殊字符－避免在地址中使用不必要的特殊字符，例如街道名称和房号之间的逗号，或者缩写之后的句号（用Ave来代替Ave.）
额外的地址信息－提供额外的地址信息可以改进您的搜索结果，例如：
大楼或住宅号码－“1”、 “1A”、“1 ?”
街道名称－ “Main”、“George Washington”或 “42nd.”
街道后缀－“Road”、“Avenue”、“Rd”、“Ave”
有时候，地址的标准元素没有被包含在内，例如，157 S Parkway E Memphis
TN虽然包含一个街道号码（157）、一个前缀方向（S）、一个名称（Parkway）和一个后缀方向（E），但没有街道后缀，例如“Ave”或“Rd”。
街道和地址条目的次序－街道地址元素通常是以大楼或住宅号码开始，后面跟一个前缀方向、一个街道名称、街道类型/后缀、后缀方向、单元名称、单元号码、和/或私人邮箱名称和号码。波多黎各的地址具有不同的次序和语言习惯（参考“波多黎各地址有什么不同？”）。
标准的缩写－美国邮政为州、街道后缀和单元/房间名称规定了标准的缩写。非标准的缩写可能影响搜索结果。如果您不能确定某些缩写，请不要使用它。
西班牙式的地址表示法在拼写和次序上都和英语地址有明显的不同，因此可能需要额外的信息。对于波多黎各地址的其他考虑包括：
英语翻译。Address
Checker结果屏幕中的英语地址一般都可以被翻译成西班牙语，例如 651 Roosevelt St Apt 1A San Juan PR可以被翻译/显示成：
651 Callejon Roosevelt Apt 1A San Juan PR 或
Apt 1A 651 Callejon Roosevelt San Juan PR。 常用的西班牙语街道缩写。街道缩写包括：
Calle = Street
Avenida = Avenue
Cond = Condominium
干冰（仅限于美国）、危险品和尺寸重量的常见问题
下面是关于使用干冰与危险品以及计算尺寸重量的一些常见问题：
What special requirements are needed to ship Dry Ice?
How do I ship a Dry Ice shipment?
What special requirements are needed to ship Dangerous Goods?
How do I ship a Dangerous Goods shipment?
Alcoholic Beverages (U.S. Only)
How do I ship an Alcoholic Beverages shipment (U.S. Only)?
How can I obtain more information on Alcoholic Beverages shipping (U.S. Only)?
我的包裹/Express Freight尺寸何时会对我的费率产生影响？
如何计算尺寸重量？
Note: Dry Ice is currently available via FedEx
Ship Manager for U.S. domestic and U.S. export FedEx Express shipments only.
Dry Ice shipments must be prepared in accordance with
International Air Transport Association ("IATA") Dangerous Goods Regulations.
Dry Ice shipments require special packaging, marking, labeling, and airbill
If you have any questions regarding your dry ice shipment, please call
1.800.Go.FedEx (463-3339) and press "81" to reach the Dangerous Goods/Hazardous
Materials Hot line.
After entering your shipment information on the Ship screen,
click the Go to options button. On the Options screen, click the Dry Ice box to
display the Dry Ice popup. For U.S. Domestic shipments, enter the weight of the
dry ice only, then click Ok. For U.S. Export shipments, enter the number of
packages/skids containing dry ice and the weight of the dry ice only, then click
OK. Complete all other fields.
Note: Dangerous Goods is currently available via
FedEx Ship Manager for U.S. domestic and U.S. export FedEx Express shipments
Dangerous Goods/Hazardous Material shipments must be prepared in accordance with International Air Transport Association ("IATA") Dangerous Goods Regulations. Dangerous Goods/Hazardous Materials
require special packaging, marking, labeling, and documentation. These shipments
must comply with government regulations and FedEx Policies.
More than 3,000 commonly shipped materials, such as aerosol cans or flammable
paint, are regulated as "dangerous" by the U.S. Department of Transportation
(DOT). Penalties could result in substantial fines or imprisonment.
It is the shipper's responsibility to correctly identify, classify, package,
mark, and complete documentation for their dangerous goods shipment. FedEx offers
public seminars on dangerous goods as prepared under the International Air Transport
Association (IATA).
If you have any questions regarding your dangerous goods shipment, please
call 1.800.Go.FedEx (463-3339) and press "81" to reach the Dangerous
Goods/Hazardous Materials Hot line.
After entering your shipment information on the Ship screen,
click the Go to options button. On the Options screen, click the Dangerous Goods
box to display the Dangerous Goods popup. Select the type/class of the dangerous
goods you are shipping, then click OK. Complete all other fields.
FedEx provides information on Dangerous
goods shipping at the following URL: .
This site includes links to sections on Special Handling fees, Regulatory
Updates, Seminars, Resources, Declaration Forms, and other information. The
Declaration Forms section provides Shipper's Declaration for Dangerous Goods
form templates. The Resources section offers helpful aids to check procedures
for shipping dangerous goods.
Alcoholic beverages can currently be shipped via FedEx Ship Manager for U.S. domestic and U.S. export FedEx Express shipments only.
After entering your shipment information on the Ship screen, click Go to options. On the Options screen, click the Alcoholic beverages checkbox to display the Alcoholic beverages contents popup. Provide all required information on the popup window, and then click OK to return to the Options screen.
Before you are permitted to ship alcoholic beverages with FedEx, you must be enrolled to ship Express Alcohol. Contact your FedEx Sales professional for more information about how to enroll.
FedEx provides information on alcoholic beverages shipping at the following URL:
采用FedEx包装的货件目前不适用尺寸重量定价。在使用自备包装时尺寸重量是可选的。FedEx保留根据所有货件的体积测定标准来收取运输费用的权利。这包括使用国际航空运输协会（IATA）针对国际货件的体积测定标准。尺寸重量定价适用于所有单个包裹或货件大于1立方英尺的货件。如果尺寸重量超出了实际重量，那么就将根据尺寸重量来收取费用。
对于美国国内的货件，将长度乘以宽度再乘以高度（单位是英寸）然后除以194，即尺寸重量（单位是磅）＝L×W×H（英寸）/194（英寸/磅）。
对于从美国出口货件或任何加拿大货件，将长度乘以宽度再乘以高度（单位是英寸）然后除以166，即尺寸重量（单位是磅）＝L×W×H（英寸）/166（英寸/磅）。
对于国际货件或任何加拿大货件，将长度乘以宽度再乘以高度（单位是厘米）然后除以6,000，即尺寸重量（单位是公斤）＝L×W×H（厘米）/6000（厘米/公斤）。
如果尺寸重量超出了实际重量，可能要根据尺寸重量来收取费用。有关细节，请垂询当地的FedEx客户服务部。
打印运单的常见问题
下面是关于打印运单的一些常见问题的答案：
如何打印FedEx Ship Manager运单？
为什么我的运单显得不同？
如何折叠运单并将其插入包裹？
如何将透明塑胶袋附着在FedEx Express Freight 货件托板上？
如果我的货件需要商业发票文件该怎么办？
我需要多少份运单？
为什么国际货件需要那么多份运单？
如果运单没有被打印出来该怎么办？
如何调整我的Web浏览器上的打印机设置？
如果我的FedEx Ship Manager托运文件的底部有灰色线条或没有打印出条形码该怎么办？
一旦您填写好“在线托运信息表”之后，请点击屏幕底部的适当按钮。（对于FedEx
Express国际非文件类货件来说，会显示关于海关信息的附加屏幕。）一旦运单屏幕出现之后，请利用Web浏览器中的打印按钮将运单通过您的激光或喷墨打印机打印在81/2
x11"的纸张上。只有激光或喷墨打印机可以被用来打印FedEx运单。FedEx扫描仪目前不能读取由其他打印机打印的运单。
FedEx在运单中放入了更多的信息。一种新的两维条形码将为您的FedEx
Express和FedEx Ground货件提供比原来多16倍的信息，从而提高我们处理、追踪和递送货件的能力。
沿标线对折打印出来的运单，并将它放进附着在包裹上的透明塑胶袋之中，条形码部分向外，以便阅读和扫描。请确认您在透明塑胶袋中放入了规定份数的运单（根据始发地国家和所选FedEx服务的不同而不同）。
客户有时候会将方向标志（文字或符号形式）放在他们的货件上。请将运单和标志放在货件的同一边。
请将运单放在一个平整的表面上（条形码表面必须光滑以便于扫描）
不要将运单贴在包装的角上。
请取下旧的或不正确的运单。 备注:货件上的方向指示除非是标准的FedEx标签，否则仅供FedEx参考，FedEx没有责任遵守这样的指示。需要保持特定方向的Freight货件应该事先经FedEx
Packaging Design and Developmen批准。
准备并打印规定数量的复本。签署每份复本，并将它们全部放在运单后面，然后一起装入透明塑胶袋。
每个目的地国家的海关当局都会对需要多少份托运文件做出规定，其中包括法律条款。运单数还会受始发地国家的影响。运单屏幕上会出现一条提示信息，用于标明所需的份数。
货件所需的运单份数是由每个目的地国家的海关当局所决定的。
如果您不能用浏览器来打印FedEx Ship
Manager运单，请首先检查您的PC上是否已正确安装并配置了本地或网络打印机。
运单必须在处理好货件之后运单出现在您的屏幕上时就立即打印。您可以在该屏幕中打印额外的复本。但是，一旦托运继续进行下去，您就不能再编辑货件或重新打印运单了。您必须首先将原始货件从托运历史中删除，然后重新处理货件以生成另一份运单。这可以确保您不会为同一个货件支付两次费用。
您可以利用Web浏览器上的打印机设置来确保所打印的运单尺寸保持一致。为了确认打印机设置是否正确，您可以屏幕顶部的“文件”。在随后出现的菜单中选择“打印”。在打印选择中，选择“纵向”作为页面方向和8-1/2
x 11"作为页面/纸张尺寸。
请检查打印机设置/打印机控制文件中的喷墨或激光打印机的DPI设置（仅限于美国）。如果它大于或等于600，请重设成300并将打印质量设置为低。重试打印。如果您所生成的托运文件具有不同于错印文件的追踪号码，您就必须取消该货件。请利用错印文件的追踪号码来取消它。
待托运货件的常见问题（仅限于美国和加拿大）
Review the following information for answers to some frequently asked
questions about pending shipments:
What is the Pending Shipment Option?
How do I activate the Pending Shipment Option?
How do I create a Pending Shipment?
Can I create Pending Shipments for a future date and print them today?
Will I be billed for Pending Shipments if I never create the labels?
What is the Pending Shipment Log?
How long do Pending Shipments stay in the Pending Shipment Log?
How do I print Pending Shipment labels?
How do I cancel Pending Shipments?
What is the Pending Shipments Reminder?
How do I turn off the Pending Shipment Option? Note: This option is currently available for US
Domestic and Canada Domestic Express and Ground shipments only. It is not
available for Freight shipments.
This option allows you to save completed shipping transactions
and process them later. This allows you to enter all shipment information ahead
of time and print the labels when your packages are ready to be shipped.
To use the Pending Shipment Option, click on the
Preferences tab, then select the box labeled Enable
processing of pending shipments. Click the Done button.
Once you select this checkbox, a Create as
Pending Shipment box appears on your Ship screen. Once you begin creating
Pending Shipments, a Pending Shipment Log log will appear in the secondary
navigation bar of the Ship screen.
On the Ship screen, select the Create as Pending Shipment box and complete all
other information as you normally would. (The Create as Pending Shipment checkbox is located in
the Optional Information section just below the Payment section.)
When you click the Continue button, you have two options. You can create more
shipments, or you can choose the Shipping
History button. On the Shipping History screen, you can print your labels
from the Pending Shipment Log.
Yes, you can create Pending
Shipments for a future date in the same manner as you would create a future day
label. You can print Pending Shipment labels at any time.
No, the shipment is not
actually 'processed' until you create the label. Once you create the label, the
shipment will be billed according to the normal process.
The Pending Shipment Log is a list of your pending shipments.
These shipments will be displayed in a similar manner to your Shipping History
display. They will be listed by ship date. There will be no tracking number
displayed, since these shipments have not been processed yet.
You can print labels at any time for any shipment in the Pending Shipment
Log. You can save up to 100 shipments in your Pending Shipment Log, and you can
ship up to 10 shipments at a time.
Shipments remain in the Pending Shipment
Log for 10 days from the Ship Date entered for the shipment. If you created a
Pending Shipment for a future ship date, it will remain in the Pending Log for
10 days after that ship date.
On the Shipping History screen, click on the Pending Shipments label }